How can we help?

If you're not satisfied for any reason within your first 30 days, we'll refund your hosting fees in full — no questions asked.

Like most hosting providers, the intro price applies to your first billing term as a new-customer discount. Your renewal price is shown clearly on every plan before you buy — no surprises.

Yes. You can cancel from your dashboard at any time. Cancel within 30 days for a full refund under our money-back guarantee.

Yes — use the toggle on the Pricing page to switch between monthly and annual billing. Annual plans get the biggest discount.

We accept all major credit/debit cards, PayPal, and select regional payment methods at checkout.

Absolutely. You can upgrade from Starter to Growth or Pro at any time from your account dashboard, with prorated billing.

Yes, migration is included at no extra cost on every Urbanveli plan — our team handles files, databases, and email.

Most migrations complete within 24 hours of receiving your details. Larger or more complex sites may take a bit longer — we'll keep you updated throughout.

No. We build and test your site on our servers first, then only switch your domain over once everything is verified working.

Our 24/7 support team is available to help resolve anything that comes up post-migration, at no charge.

No — every plan includes a free domain for the first year. After that, it renews at standard domain pricing.

Update your domain's nameservers to ns1.urbanveli.online and ns2.urbanveli.online from wherever it's currently registered. Changes typically propagate within a few hours, up to 24 hours in rare cases.

WHOIS privacy hides your personal contact details from the public domain registry, replacing them with Urbanveli's proxy information. It's included free with every domain.

Yes — from your dashboard, choose Transfer Domain and enter the authorization (EPP) code from your current registrar. Transfers typically complete within 5-7 days per standard ICANN rules.

From your dashboard, open the 1-click app installer, select WordPress, choose your domain, and it's ready in under a minute — no manual upload required.

Add Professional Email as an add-on from your dashboard, then create mailboxes under your domain. Most email apps can auto-configure using your domain and password.

Growth and Pro plans include daily automated backups. From your dashboard, open Backups, pick a date, and restore with one click — no need to contact support.

All plans include 24/7 live chat and ticket support. Pro plans also include priority phone support.

This usually means your SSL certificate hasn't finished installing yet (can take up to an hour after setup) or your domain's DNS hasn't fully propagated. If it persists past 24 hours, open a support ticket and we'll reissue it.

Every plan includes free SSL, daily malware scanning, and a web application firewall. Growth and Pro plans also add daily automated backups.

We guarantee 99.9% uptime, backed by redundant infrastructure across multiple data centers.