Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how Urbanveli, operated by KASHYAP MEDIA TECHNOLOGY SERVICES PRIVATE LIMITED ("Urbanveli", "we", "us", or "our"), collects, uses, and protects information when you visit our website or use our hosting, domain, and support services (the "Services").

1. Overview

We collect only what we need to provide and improve the Services, and we do not sell your personal information. This policy applies to urbanveli.online and any services operated under the Urbanveli brand.

2. Information We Collect

Depending on how you use the site, we may collect:

• Account & contact information — name, email address, and billing details you provide when purchasing a plan or contacting support.
• Payment information — processed directly by our payment provider, Stripe. We do not store your full card number on our servers.
• Support & ticket information — details you submit through our contact form or support ticket system, including your message content and email address.
• Usage data — pages visited, browser type, and similar technical information collected automatically to keep the site working and secure.
• Domain lookup queries — when you use our domain search or migration-check tools, the domain name you enter is sent to the relevant public domain registry (via RDAP) to check availability or registration status.

3. How We Use Information

We use the information above to: provide and maintain the Services; process payments and renewals; respond to support requests; send service-related communications (such as billing receipts or migration updates); detect and prevent fraud or abuse; and improve our website and offerings.

4. Cookies & Local Storage

Our site uses your browser's local storage — not tracking cookies — to power features like your shopping cart and the "My Tickets" list on the support page. This data is stored only on your own device and is not transmitted to us unless you actively submit a form (such as checkout or a ticket). You can clear this data at any time by clearing your browser's site data.

5. How We Share Information

We do not sell personal information. We share it only with:

• Stripe, to process payments securely;
• Domain registries, when you perform a domain search or availability check, as required for the lookup to function;
• Service providers who help us operate the Services (such as hosting infrastructure or email delivery), under confidentiality obligations;
• Authorities, where required by law or to protect our rights, users, or the public.

6. Data Security

We use industry-standard measures — including encryption in transit (HTTPS/TLS) and access controls — to protect information we hold. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but we work to minimize risk and respond promptly to any incident.

7. Data Retention

We retain account and billing information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Support ticket and cart data stored in your browser remains until you clear it or it is overwritten.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us through our Contact page or by opening a support ticket; we will respond within a reasonable time.

9. Children's Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. International Users

Urbanveli is operated from India. If you access the Services from outside India, your information may be processed in India or other countries where our service providers operate, which may have different data protection laws than your home jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above. We encourage you to review this page from time to time.

12. Contact Us

For privacy questions or requests, reach us via our Contact page or by mail at: